ML-based agent staffing under uncertainty: The case of a call center for the deaf community
1 : IMT École nationale supérieure des Mines dÁlbi-Carmaux
Institut Mines-Télécom [Paris]
Operating within the stochastic environment of call centers governed by uncertain incoming volumes of calls, unknown call durations and a need for meeting the required customer demands with the available pool of agents, we decide to adopt a ML-based approach for agent staffing.
| Type : | : | Présentation sans relecture |
| Thématiques | : | INCAS - INgénierie des Connaissances et Apprentissage pour les Systèmes de production de bien et de service |
| PDF version | : |  PDF version |
